My goal is to make the best garment possible for your hound. In order to do that I need time to cut, pin and sew each individual item. Every once in a while my machines don’t want to co-operate so I have to either take them in for repair or step away and regroup. I will always let you know the status of your order from when I actually start to when I actually finish and when it is ready to ship. For domestic orders, I ship First class mail and international orders I ship the same. Items are shipped by weight and if it totals over 13 oz, I ship priority mail. I cannot be responsible for what the post office does once it leaves my hands. If you would like delivery confirmation and /or tracking information, that will be an additional charge.

I am fair as far as returns go. Granted most businesses don’t like to take returns. I however will accept a return if you contact me within THREE days of receiving your garment. After that, I’m sorry, I can’t accommodate you. All garments must not show any signs of wear, tear or disrepair. I will need an e-mail stating why it is being returned and you will have to pay shipping expenses. I will refund what you actually paid for it minus shipping and tax.

Disclaimer: Your hound should be supervised and you assume responsibility for any accidents incurred from a Downtown Houndz garment.

*Payment*

I accept Paypal and personal check.