Shipping & Returns

My goal is to make the best garment possible for your hound. In order to do that I need time to cut, pin and sew each individual item. Every once in a while my machines don’t want to co-operate so I have to either take them in for repair or step away and regroup. I will always let you know the status of your order from when I actually start to when I actually finish and when it is ready to ship. For domestic orders, I ship First class mail and international orders I ship the same. Items are shipped by weight and if it totals over 13 oz, I ship priority mail. I cannot be responsible for what the post office does once it leaves my hands. If you would like delivery confirmation and /or tracking information, that will be an additional charge.

I am fair as far as returns go. Granted most businesses don’t like to take returns. I however will accept a return if you contact me within THREE days of receiving your garment. All garments must not show any signs of wear, tear or disrepair. Please let me know why it is being returned and you will have to pay shipping expenses. I will refund what you actually paid for it minus shipping and tax. If I have made a mistake, I will gladly refund your purchase price or if you choose to have it altered, I will reimburse you for shipping when you send it back.


Disclaimer: Your hound should be supervised and you assume responsibility for any accidents incurred from a Downtown Houndz garment.

*Payment*

I accept Paypal and personal check.